Terms & Conditions

Refunds and exchanges of unworn pieces are accepted within 7 days after receiving your item and only regular priced items may be refunded.

Please contact us at info@jannepoulsen.com for a return address. 

You are responsible for paying for your own return shipping. 

Your item must be unused and shipped back in the original packaging to avoid damages. If you are returning an item worth over HKD 500, you should consider using a trackable shipping service.

When we have received and inspected your item, your refund will be processed via the original method of payment.